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Returns & Refunds

Your satisfaction is our priority. If something isn't right, we'll make it right.

100% Satisfaction Guarantee

We stand behind every product we create. If your order arrives damaged, doesn't meet our quality standards, or you're simply not satisfied, we'll replace it or give you a full refund.

When Can You Request a Return?

Eligible for Return

  • Products arrived damaged or broken
  • Wrong items delivered
  • Quality doesn't meet our standards
  • Items appear spoiled or stale
  • Missing items from your order

Not Eligible for Return

  • Products consumed or partially eaten
  • Change of mind after delivery
  • Reported after 24 hours of delivery
  • Improper storage by customer
  • Custom orders (special designs)

How to Request a Return

1

Contact Us

Email us at hello@chicktreats.pro within 24 hours of receiving your order.

2

Send Photos

Include clear photos of the damaged or incorrect items, along with your order number.

3

Get Resolution

We'll review your request and offer a replacement or full refund within 48 hours.

No need to return the physical items — just send us photos and we'll take care of the rest.

Refund Options

Free Replacement

Same items, delivered again

We'll send you a fresh replacement at no extra cost. Express shipping included for replacement orders.

  • Ships within 24 hours
  • Free express delivery
  • Priority quality check

Full Refund

Money back to your account

Prefer your money back? We'll process a full refund to your original payment method.

  • Processed within 48 hours
  • Includes shipping costs
  • Bank time: 3-5 business days

Important Timelines

Report Within 24 Hours

Contact us within 24 hours of receiving your order to be eligible for a return or refund.

Response Within 48 Hours

Our team will review your request and respond with a resolution within 2 business days.

Refund Processing: 3-5 Days

Once approved, refunds take 3-5 business days to appear in your account depending on your bank.

Replacement Delivery: 1-2 Days

Replacement orders ship with express delivery and arrive within 1-2 business days.

Need Help?

Our customer support team is here to assist you with any questions about returns, refunds, or your order.

Response Time

Within 24 hours